AI, Product 5 min read
Taktile’s Onboarding Agents: How teams are scaling capacity 10x while keeping costs and compliance in check
Effective customer onboarding demands a careful balance between speed and compliance.
Every new individual or business brings extensive verification requirements, but customers also expect a fast, frictionless journey from application to acceptance.
To stay competitive while managing costs, financial institutions need tools that help teams onboard customers faster without increasing headcount. But until now, the most complex steps of onboarding have been impossible to automate reliably. Tasks like reviewing mismatched documents or understanding complex ownership structures typically require intensive manual work.
AI agents are redefining what’s possible. Taktile’s onboarding agents are designed to handle the investigation-heavy tasks that slow down teams—without sacrificing the rigor, control, and transparency essential to staying compliant.
How AI agents are transforming customer onboarding
In financial services, traditional automation tends to work best when every step can be defined in advance, which limits it to highly predictable, repetitive tasks. But real-world onboarding rarely fits that mold. Customer documents and information can vary in structure, quality, and completeness. Edge cases are the norm, not the exception.
AI agents are built to handle this unpredictable reality. They can interpret unstructured customer data, reason across inconsistencies, and surface next-best actions.
In practice, this means agents can independently review customer documents, identify missing or inconsistent information, and recommend actions for human reviewers. Manual teams shift from exhaustive review of each case to focused decision-making based on clear, distilled information.
Agents don’t just help humans eliminate tedious tasks—they completely restructure onboarding workflows to achieve a new level of efficiency. Tasks that once lived entirely in manual queues are handled by agents in parallel with human reviewers. Automation carries the heavy lifting in the background, while humans step in where judgment matters most.
A specialized agent for every onboarding task
Taktile empowers organizations to rapidly deploy agentic AI across their onboarding operations.
Easily deployed within existing infrastructure, our pre-built, configurable agents are designed to free up teams from tedious, repetitive work—helping them focus on the important topics that really shift the needle for business goals and customer experience.
Each agent focuses on a distinct, investigation-intensive task, including:
- Document Intelligence Agent: Classifies documents according to required customer inputs, then extracts and structures data for further analysis by humans or agents in downstream steps.
- Application Completeness Check Agent: Validates applications for completeness and accuracy, flagging issues or missing items and delivering instant feedback to reviewers or applicants.
- Business Verification Agent: Performs automated KYB verification by pulling registry, ownership, and documentation data and compiling structured compliance reports.
- Sanctions and Watchlist Screening Agent: Screens customers and entities against global sanctions and watchlists, using fuzzy matching and intelligent filtering to minimize false positives.
- Adverse Media Investigation Agent: Scans thousands of global media sources for adverse mentions, summarizing key findings by relevance and risk category.
Why teams use Taktile to rapidly streamline onboarding workflows
Building the right agents is only the first step in achieving transformative levels of automation in onboarding workflows.
When analysts use agents as standalone tools, they're essentially adding a new research assistant to their workflow—but the workflow itself doesn’t change. Teams still manually review 100% of cases, copying agent outputs between systems and making approval decisions one by one. They also lack a centralized hub for tracing, monitoring, and optimizing agent actions.
The real transformation happens when agents are fully integrated into onboarding operations. Instead of assisting humans case-by-case, integrated agents can autonomously handle up to 95% of cases end-to-end—only surfacing the 5% that require human judgment.
Achieving this full integration is often time-consuming and resource-intensive. It requires connecting agents with data sources, rule-based steps, a dashboard for monitoring agent decisions, and an interface that surfaces cases to human reviewers. We’ve found that organizations who want to move faster benefit from a single platform where they can easily coordinate agents with the systems that guide and govern them.
Taktile’s Agentic Decision Platform is designed to give teams everything they need to successfully deploy agents in weeks, not months:
- Deploy with speed, transparency, and confidence: Designed with Taktile’s extensive experience powering AI automation in leading financial institutions, our pre-built agents enable teams to launch faster while maintaining full transparency and control. Adjust every setting to your requirements, and back-test against historical data before launching.
- Coordinate agent-driven and rule-based steps: Agents tend to take on complex, investigative work, while rules continue to handle more straightforward, clearly defined decisions. Within Taktile’s Decision Engine, both operate side-by-side, shaping a single, coordinated flow.
- Route edge cases for human review: When a case moves into manual review, context travels with it. Findings, signals, and suggested next steps are surfaced directly in Taktile’s Case Manager—so reviewers step into informed decisions rather than blank queues. Feedback loops then help shape how similar cases are handled over time.
- Connect with the data you need to ensure the right onboarding decisions: Taktile’s Data Marketplace enables easy access to data providers for identity verification, watchlist screening, and fraud detection, and more—so agents have the data they need to make accurate decisions.
- Monitor and optimize agent activity in a single platform: Agent activity can be monitored in aggregate, patterns can be surfaced, and performance can be refined continuously—making agentic decisioning observable, traceable, and steadily more reliable.
The future of onboarding: automated, auditable, and in your control
AI agents aren't here to replace compliance teams. They safely automate repetitive tasks so that analysts can focus on the complex investigations that require their unique expertise.
Imagine an onboarding process where routine reviews happen automatically, complex cases are resolved in hours instead of days, and your team has the headspace to think strategically instead of reactively.
This is the future of customer onboarding you can build with Taktile.
Ready to transform your onboarding operations? See our agents in action.
AI Agents for Onboarding: Frequently Asked Questions
Q: What are AI agents in customer onboarding?
A: AI agents are autonomous systems that handle investigative tasks like document verification, sanctions screening, and adverse media research. Unlike simple automation, agents can gather information from multiple sources, reason over what they find, and adapt their approach based on context—similar to how a human analyst would work.
Q: How do AI agents differ from traditional automation?
A: Traditional automation follows fixed rules and paths. AI agents have the flexibility to make decisions about which tools to use and which steps to take based on the specific situation. For example, if an agent can't find a company website at the provided domain, it can autonomously trigger a new search for the official website.
Q: Can AI agents make final onboarding decisions?
A: Taktile's Agentic Decision Platform lets you decide. Agents can automatically approve low-risk cases, research and provide recommendations on medium-risk cases for human reviewers, or immediately flag high-risk cases for manual investigation. You decide where agents operate autonomously and where humans make final judgment calls.
Q: How do you ensure AI agent decisions are compliant and auditable?
A: Every agent action on Taktile is fully traceable. You always know which model was called, with which prompt, at which time, with which data, and what decision it made. This complete audit trail ensures compliance with regulatory requirements and helps your organization gradually build trust in AI-driven decisions.
Q: How long does it take to deploy AI agents for onboarding?
A: Taktile customers typically deploy onboarding agents in weeks using our pre-built, production-proven agent templates. Simply configure the agents to your requirements and connect them to your existing data providers via our Data Marketplace.
Q: What happens when an agent isn't sure about a decision?
A: Agents route uncertain cases to human reviewers through Taktile's Case Manager, which presents all relevant data, agent findings, and recommendations in one place. Human feedback then helps improve how agents handle similar cases in the future, in a continuous improvement loop.
