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Risk & Robots Podcast 30 min read

How CashApp Used AI to Cut KYB Case Time by 70%

Maximilian Eber

In this episode of Risk & Robots, Maximilian Eber, Co-founder and CPTO of Taktile, talks to Yuliya Kazakevich, Global Head of Merchant Risk & Onboarding at Cash App. She gets specific on how her team is using AI to assess risk faster and create frictionless customer experiences—including fast-tracking onboarding with -70% KYB case time.

Yuliya breaks down why AI is a misleading blanket term for the technologies transforming decision-making, how fine-tuning your knowledge of LLMs vs. agentic AI can help you achieve better outcomes, and the new technical skill set for modern risk and product teams.

Risk & Robots is our ongoing podcast series where we dive into the future of risk, AI, and financial technology with industry leaders. Stay tuned for upcoming episodes as we continue exploring how innovation is reshaping the way businesses think about risk.

For the latest tools, news, and technologies that are shaping the future of automated decision-making in finance, connect with me on LinkedIn.

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