Hype vs. Reality: Where AI & Financial Services Is Really Heading in 2025

Artificial intelligence, even as we quibble about the exact definition of the term, seems increasingly likely to impact nearly every aspect of work and day to day life, equalling or exceeding the impact of the widespread adoption of touchscreen smartphones beginning nearly 20 years ago. But, like with any technological revolution, it can be difficult to parse hype and bluster vs. real, economically impactful use cases. In this edition of our Expert Talks series, we’ll host banking and fintech veterans who have been building and leveraging AI since before the tech captured the world’s imagination with the introduction of ChatGPT just two short years ago.

What you’ll learn:

• What are different categories of established and emerging artificial intelligence capabilities?
• How can non-experts in AI parse hype vs. reality?
• In what areas of their businesses are banks and fintechs exploring use of AI? (eg credit risk, fraud risk, marketing- copy, images, audio, customer service, etc.)
• How are firms that are experimenting with or deploying AI measuring success?
• In a highly regulated industry like financial services, what should firms be aware of when deploying AI?
• How are bad actors leveraging AI, and how can financial services companies prepare themselves?